EXPERT CARE

Working closely with our community, Holland Hospital continues to lead the area with exceptional service, advanced technology and unmatched dedication to healthy lives. This year, we experienced significant growth across a wide range of services and have expanded our capabilities to ensure that patients always find the very best care—right here, now and in the future.  ~ Dale Sowders, President & CEO

SPINE & ORTHOPEDICS

Right here. Holland, Michigan
State-of-the-art rooms add a personal touch for our patients.
Leading-edge, minimally invasive surgical techniques.
Centralized nurses stations for fast response and care.

Holland Hospital's spine and orthopedic care earn national recognition for leading-edge performance, superior outcomes and high patient satisfaction. Advances in spine and orthopedic treatment mean patients can regain mobility, relieve pain and return to activities or favorite sports more rapidly than ever before.

In August, our new inpatient Spine & Orthopedics Unit opened to meet rapidly growing demand. The 23,400-square-foot addition features the latest in hospital design and technology with 24 private rooms and a dedicated rehabilitation area to speed patient recovery. At the grand opening celebration, over 1,000 area residents toured this beautiful, technologically advanced treatment unit.

DESTINATION FOR EXCEPTIONAL CARE

Healthgrades™ awarded Holland Hospital top ratings for Orthopedic Excellence, Spine Surgery, and Back and Neck Surgery, as well as the esteemed Joint Replacement Excellence Award. We also received the Outstanding Patient Experience Award for four years in a row, validating our organization-wide commitment to outstanding care.

These are just a few of the reasons Holland Hospital has become a destination center for orthopedic and spine patients from outside our community, drawing patients from across Michigan and other states as well.

COMMUNITY CONNECTIONS

We partnered with a number of local businesses to make sure the new Spine & Orthopedics Unit is best suited to the needs of our patients. The attractive, functional and feature-rich results speak for themselves. From state-of-the-art patient beds to comfortable recovery and guest seating, our patients and their families can rest easy.

WOMEN'S SERVICES

Lakeshore-area women have convenient access to a wide range of health services designed for their needs—from specialists in primary care, obstetrics, midlife care and gynecology to experts in surgery, pelvic health, and more. Holland Hospital and Lakeshore Health Partners provide expert, personalized and compassionate care for every stage of a woman's life.

COMPREHENSIVE BREAST CARE

During the past year, women's health in our area made another step forward with the launch of Holland Hospital Comprehensive Breast Services. This community-wide initiative brings together services, leading-edge technology and the area's top-notch specialists to deliver the highest quality breast care close to home.

The multidisciplinary leadership team is made up of local breast care providers including primary care physicians, radiologists and imaging specialists, oncologists, pathologists, rehabilitation specialists, women's health specialists and breast, general and plastic surgery experts.

Bridging traditional boundaries, we work as a team to deliver exceptional breast care that's accessible, personalized, coordinated, and timely—simply put, what is best for each patient.

  • AWARD-WINNING CARE

    Lakeshore Health Partners–Women's Health has set the pace for serving women in the area thanks to board-certified physicians and menopause practitioners Barb DePree, MD, and Laurie Birkholz, MD. Recognized for her outstanding work with patients, Dr. DePree (at left) was named by her peers from the North American Menopause Society (NAMS) as Menopause Practitioner of the Year for 2013.

NAVIGATING PATIENT CARE

Breast cancer treatment can be a confusing maze for the patient. That's why the hospital now offers a full-time "navigator" to provide patients with information, education and support as needed. The navigator works with the patient's physician and specialists to guide the patient through the treatment process, including scheduling appointments and connecting with area resources.

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AN EVENING OF EDUCATION AND CELEBRATION

Eight Holland Hospital physicians spoke at our Pink Soirée, an evening to raise awareness of breast cancer prevention and resources. About 150 attended the fall event at the Felt Mansion. Proceeds will help fund breast health services for underserved patients of the Holland Community Health Center.

CARDIOLOGY SERVICES

Holland Hospital's cardiovascular services range from complete diagnostic testing and cardiac rehabilitation to expert treatment of vascular disease, cardiac conditions and heart attacks. Our state-of-the-art facilities are staffed by board-certified cardiologists and specially trained nurses and technicians who ensure patients receive immediate, appropriate and compassionate care.

EXPANDED, CONVENIENT CARE

Area residents will appreciate the expanded services and convenience that are coming soon to our campus. Construction of a new office building is underway that will provide ready access to cardiology and vascular specialists with a direct connection to the main hospital. The 33,000-square-foot facility will be home to local West Michigan Heart cardiologists, part of the Spectrum Health Medical Group, who will relocate when construction is complete in May 2014.

AWARD-WINNING HEART TREATMENT

During a cardiac emergency, immediate intervention is vital. Our treatment of heart attacks is ranked among the best by the National Registry for Myocardial Infarction (NRMI).

In addition, we're one of only 32 hospitals nationwide to receive the American College of Cardiology Foundation's "Get with the Guidelines" Gold Performance Achievement Award for 2013—recognizing our success in implementing a higher standard of care.

EXPANDED INTERVENTIONAL RADIOLOGY

This year, Interventional Radiology (IR) services increased their on-site hospital presence to provide consistent coverage and help meet the growing need for IR consultations. Interventional Radiologists are medical doctors who perform percutaneous (through the skin) procedures using highly detailed images and state-of-the-art medical equipment. In certain cases, IR is an alternative to surgery with smaller incisions, less pain and faster recovery.

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READY TO RESPOND

Roger Rietberg, a retired Hope College music professor, learned just how quickly our heart team can respond when he came to our emergency room with a dangerously slow heart rate. Within four hours he had a pacemaker in his chest regulating his heartbeat. Our cardiologists, emergency staff and responders, and Catheterization Lab staff turned a health crisis into a rewarding experience. "We were so grateful for everything Holland Hospital could do," said his wife Evelyn. "It was so good to know they were all right there and we didn't have to travel [for care]."

URGENT CARE

A new awareness campaign this summer helped educate consumers about the appropriate use of Urgent Care and the Emergency Department. The goal is to help area residents know where to go in a medical crisis, shorten wait times, and reduce patient transfers to the Emergency Department.

The campaign also reminded residents that our Urgent Care offers convenient hours (10 am–10 pm every day) and on-site presence of board-certified physicians with training and experience in Urgent Care or Emergency medicine.

LEARN FROM THE EXPERTS

Watch Michael Mott, MD, of Holland Hospital Urgent Care, discuss urgent care treatment decisions at our free, monthly Physician Lecture Series for the general public. Dozens of topics, from spine surgery to memory loss, are just a click away.

IS IT AN EMERGENCY?

Patients with true emergencies such as chest pain or stroke symptoms should call 911 and go to the Emergency Department. However, when patients experience non-life-threatening injuries and illnesses, it is more efficient and less expensive to seek treatment at our Urgent Care or Walk-In Care locations.

PEER RECOGNITION

Holland Hospital employees are encouraged to recognize and reward exceptional performance. Last year, our Urgent Care team was honored by peers with the Holland Hospital Team Extraordinaire Award for working together to implement a forward-thinking and more efficient approach to patient care.

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WHEN YOU NEED CARE NOW

Holland Hospital Urgent Care and Lakeshore Health Partners Walk-in Care treated over 43,600 patients in the past year. More than 44,000 area residents received care in our Emergency Room.

CERTIFIED PRIMARY STROKE CENTER

Holland Hospital's designation as a Certified Primary Stroke Center means we have the expertise, experience and proven outcomes to respond with immediate lifesaving care whenever stroke occurs. A dedicated stroke team is specially trained and prepared to converge for rapid assessment and appropriate treatment. In 2013, we once again earned Healthgrades' 5-star rating for stroke care – the eighth year in a row that the hospital has achieved this recognition.

From the moment a stroke occurs, treatment is a race against time to prevent lasting damage. A recent study, called INSTINCT (Increasing Stroke Treatment through Interventional Change Tactics) shows that well-trained, well-prepared hospitals such as ours can provide state-of-the-art treatment safely, saving precious minutes.

BOVEN BIRTH CENTER

Welcoming a new baby into the world is among life's most meaningful experiences. At Holland Hospital, we are honored to share in the joy of birth planning and delivery for so many of our area residents. Boven Birth Center continues to be the leading choice of new and growing families. This year, more than three out of four new moms along the Lakeshore trusted us with their birth experience.

Our specially trained childbirth team includes obstetric nurses and pediatric experts who are dedicated to exceed your expectations and ensure that new families make a healthy, happy transition to home. We offer state-of-the-art facilities and technology — including our advanced Special Care Nursery, if needed — and comfortable, private rooms designed with moms, families and new babies in mind.

HOSPITAL MEDICINE

Our Hospital Medicine Service continues to grow as more area providers and their patients take advantage of support from our hospital-based team of internal medicine physicians. These doctors specialize in caring for patients while they are hospitalized and work closely with primary care physicians to ensure the best possible care. As a result, primary care providers are assured that their patients benefit from hospitalists' high level of clinical expertise, quick response and often shorter hospital stays.

BEHAVIORAL HEALTH SERVICES

Holland Hospital Behavioral Health Services treats mind, body and spirit with mental health services for all ages, including children, adolescents and adults. Our multidisciplinary team of psychiatrists, psychologists, nurses, medical social workers and other mental health professionals helps patients achieve a healthy and rewarding life.

Behavioral Health Services began 2013 in its new outpatient facilities—right next door to its previous location. The client-friendly facility has nearly 10,000 square feet and more than 20 private counseling offices designed specifically for patient care, comfort and confidentiality. We are the only mental health provider in the area to be designated for state-sponsored treatment of problem gambling.

ADVANCED TREATMENTS & TECHNOLOGY

Innovative Allergy Treatment

3D Echo Now Available

New EMR System Improves Care Coordination

PET/CT and MRI Imaging Are Nearby

Lab Information System Delivers High Efficiency

Monitoring Technology Enhances Safety

Home Health Adds Remote Productivity Tool

New, High-tech Beds Make Debut

da Vinci Si Robotic-Assisted Surgery

Having an outstanding hospital in our own community is very important to me and my family. Thank you and your nursing staff and doctors for excellent care. It is very reassuring to know Holland Hospital is just down the street should we ever need help again."

~ Holland resident commenting on her family's recent experiences

COMMUNITY FOCUS

As the health care climate continues to change, our mission stays the same: to continually improve the health of the communities we serve. This often means going outside our walls and into places where you and your family work and play. Holland Hospital's investment in the surrounding communities has taken us to schools, workplaces, culinary fundraisers, doctor talks, 5k races, exercise classes, sporting events and a "soirée." Our providers and hospital staff are with you in the community, and here when you need us.  ~ Patti VanDort, Vice President & Chief Nursing Officer
Holland Hospital's partnership with our local communities extends beyond our many facilities and high-tech equipment. Below are some of the ways our physicians, caregivers and other staff work within the community to improve health, boost participation, and bring education and prevention services to more people.

 

School Nursing
Community Engagement
Physician Lecture Series
Center for Good Health
Worksite Wellness
Community Health Center
Sports Medicine

The doctor in the emergency room showed a quiet, careful confidence … when my world was spinning out of control. It was clear that my husband was surrounded by capable staff, each working as quickly as possible. I truly believe that these first hours set the course for my husband's recovery."

~ Chris Siems of Idyllwild, Calif., whose husband Earl was treated for stroke at Holland Hospital

QUALITY & OUTCOMES

Holland Hospital's reputation as a top-performing hospital stems from an unwavering commitment to quality. By national measures, our team of highly skilled and dedicated medical staff, employees and volunteers makes the grade. Together, we work hard to earn your trust every day – with knowledge and experience, innovative technology, and quality-driven, compassionate care.  ~ William Vander Vliet, MD, Vice President of Medical Affairs
truven top 100
ISO: 2008
Healthgrades Top 100
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AWARDS & RECOGNITION

  • 101 Best and Brightest Companies

    An engaged and dedicated work force is key to providing exceptional care for our patients. For 11 years in a row, Holland Hospital was named one of "West Michigan's 101 Best and Brightest Companies to Work For" by the Michigan Business and Professional Association. This year, we honored 307 Holland Hospital employees for their many years of service—a combined total of 2,600 years and 5,200,000 hours!
  • Healthgrades Outstanding Patient Experience

    Holland Hospital is ranked among the top 5% in the nation for outstanding patient experience and has been awarded Healthgrades' Outstanding Patient Experience Award five years in a row (2009–2013).
  • ISO Certification Recognition

    Holland Hospital is one of the few hospitals in Michigan to achieve the international standard for quality—ISO 9001:2008 Certification. This universal benchmark demonstrates our commitment to organizational excellence. Systematically improving quality is the foundation of improved outcomes and higher patient satisfaction.
  • iVantage Health Analytics 100 Top Hospitals

    We're one of only four Michigan hospitals counted among the nation's strongest institutions for optimal population demand, operational and clinical outcomes, and financial performance.
  • Michigan's Healthiest Employers

    We don't just encourage our community members to live a healthier lifestyle, we live it. So we're happy to be recognized for encouraging employees to lead healthier lives. This statewide award recognizes the hospital's continued efforts to promote employee wellness, resulting in significant benefits for both our workplace and employees' lives. Priority Health, Crain's Detroit Business, and MiBiz teamed up to sponsor the awards.
  • Recognized Clinical Excellence

    Holland Hospital physicians and clinical caregivers work in teams to research, monitor, and continuously improve our evidence-based patient care. Consistent use of proven best-practice standards keeps us among the top-performing hospitals in the nation— earning the HealthGrades Distinguished Hospital Award for Clinical Excellence for three years in a row.

QUALITY & PATIENT-CENTERED OUTCOMES

Again this year, Holland Hospital earned national recognition as a leader in health care quality with awards that are among the industry's most prestigious: Healthgrades' America's 100 Best Hospitals and Truven Health's 100 Top Hospitals. Earned through rigorous comparisons across many criteria and thousands of hospitals, these awards are independent, objective measures of quality performance. Top hospitals must show that they provide exceptional outcomes across a broad range of conditions and procedures over an extended period of time.

We know excellent outcomes, patient safety and satisfaction matter to you. Being in the top 2% of hospitals in the country helps confirm that we do things right to meet patients' needs and serve the community. We're honored to provide you with the high level of care that these awards signify.

DEDICATED NURSES MAKE A DIFFERENCE

Holland Hospital's nurse-to-patient ratios exceed national benchmarks, and our unit staffing ratios are among the top 15% in the nation, an approach that is shown to improve patient outcomes as well as patient satisfaction.

Our nursing staff regularly receives glowing reviews in patient satisfaction surveys. They work as a team and assist each other at every opportunity. This year, registered nurses Deb Langeland and Sheryl Piper were honored by their peers for their exceptional commitment, compassion and care.

FINANCIALS

April 1, 2012 – March 31, 2013

Financials
Financials
Overall Satisfaction
Emergency Times
Door to Balloon
Interpreter
Spiritual Services
Home Health
Dog Therapy
Volunteers

BOARD OF DIRECTORS

Leslie Brown
Board Chair

Dale Sowders
President & CEO

Clint Griffin, MD
Chief of Staff

Jane Clark
Secretary

Greg Maybury
Treasurer

Kris DePree

Becca Dernberger

Roger Gamache

Phil Koning

Elizabeth Rolinski

Mark Stid, MD

James Stroop

Dawn Garcia Ward

Tony Yasick, MD

What a fantastic group of people who handled a very scary situation for us as a family, and turned it into an amazing experience. We really appreciate the care, understanding, friendliness, knowledge and compassion from your staff at Holland Hospital. Thank you!!"

~ ER patient from Waunakee, Wis.

Right Experts. Right Focus. Right Outcomes.

Right Here.

Our team of doctors, nurses, staff and volunteers are dedicated to exceptional quality care and steadfastly focused on the best treatment outcomes coupled with the highest patient satisfaction. Whether it's through specialized expert care, community-based prevention and education, or a thoughtful, compassionate touch, Holland Hospital is right here.

We're with you for life.

Copyright © 2013