In our four-year-old Physician Lecture Series, health experts present timely health topics such as "Aging and Memory Loss," "How to Keep a Healthy Heart" and "Multiple Sclerosis: Signs, Symptoms and Treatments." Each year, hundreds of people attend these free monthly lectures , with many more viewing from the comfort of home via our YouTube channel.
This year, Holland Hospital partnered with West Michigan Heart, a member of Spectrum Health, to open local offices in a 10,000-square-foot facility on the hospital's main campus. Directly connected to the hospital, the Spectrum Health Heart & Vascular Center provides convenient access to diagnostic testing, cardiovascular treatment, cardiac rehabilitation and other hospital services.
With our wide range of services and a multidisciplinary team of specialists, patients receive the highest quality breast care. Holland Hospital Comprehensive Breast Services offers leading-edge screening and imaging technology – including digital mammography, breast ultrasound and 3T MRI. Soon we'll be adding the newest imaging technology – tomosynthesis (3D mammography).
We also offer breast cancer patients a specially trained oncology nurse who works closely with them and their medical team. The Patient Navigator guides patients through their care journey, connecting them with local resources and ensuring their questions are answered.
We are proud to earn national recognition for superior spine and orthopedic treatment outcomes, leading-edge techniques and high patient satisfaction. People from far and wide choose Holland Hospital Spine and Orthopedic Services for joint replacement, arthroscopic surgery and minimally invasive spine procedures.
Our experienced, multidisciplinary team is committed to helping people enjoy an active lifestyle. Our experts include skilled orthopedic surgeons, nonsurgical Physical Medicine and Rehabilitation specialists, Sports Medicine physicians and neurosurgeons – all supported by our dedicated inpatient and outpatient care professionals.
Holland Hospital offers specialized treatment for arthritis and immune-related disorders. We recently welcomed Harry Staley, MD, a board-certified rheumatologist, to lead the Lakeshore Health Partners–Rheumatology practice. With its opening this year, we now offer comprehensive diagnostic and therapeutic care for adults, including customized treatment plans.
Holland Hospital is designated a Primary Stroke Center, providing the expertise and systems needed for immediate lifesaving stroke care. Research shows a Primary Stroke Center offers patients better treatment, fewer complications and shorter hospital stays. And we've earned a Healthgrades® Stroke Care Excellence Award in recognition of our dedicated stroke assessment and treatment team – right here in Holland.
Our community is becoming savvier about health care spending. Sometimes, seeking treatment at an urgent care facility provides more value than a trip to the emergency room. One of our goals is to continue educating local residents about making the best choice for treatment at the right time.
To expand your options, we opened a new Urgent Care location, conveniently located in the Holland Hospital Medical Building just off the I-196 interchange in Zeeland, Michigan. This new Urgent Care facility joins our Lakeshore Medical Campus in Holland to provide immediate access for non-life-threatening injuries and illnesses.
Superior quality is one of our core values. It starts with the friendly smile that welcomes you and the personalized care and expert diagnosis you receive beginning with your very first encounter at Holland Hospital. It continues with precise and effective treatment that leads you to a quick recovery, thanks to the skilled providers who care for you, and the advanced technology that helps you heal. And, it's apparent in the spotlessly clean facilities that surround you. At Holland Hospital, quality is right here.
That's why we've worked together to create a culture of quality throughout our organization. It guides everything we do. As a result, our medical staff, employees and volunteers consistently achieve the highest levels of safety, service, satisfaction and success.
Quality also means coordinated care that matches your needs with the right provider and treatment, right here. We work together with community partners to ensure you have ready access to appropriate high quality care.
Providing value has always been an integral part of Holland Hospital's mission to improve the health of the communities we serve. We work cooperatively with businesses and payers, along with our medical staff, employees and volunteers, to deliver cost-effective, coordinated care while consistently maintaining the highest standards of quality excellence.
Holland Hospital provides care more cost effectively than other hospitals in the state. We know this because our cost per month, per insurance plan member, is lower. We are deeply committed to working cooperatively with insurance providers and suppliers to keep costs down for everyone, but especially our patients.
Doing what's best for you is not just great care, it's also good business. From prevention and wellness to diagnosis, treatment and rehabilitation, we work across the care continuum to make sure people stay healthy now and well into the future.
Our value-driven approach emphasizes collaboration and cooperation for positive results. That's why you find many collaborative initiatives in the community that make for great care. For you, it adds up to convenient, exceptional primary and specialty care.
Operating Revenue: $217 million
Operating Expenses: $210 million
Operating Income: $7 million
Operating Margin: 3.0%
Blue Cross: 22.1%
Priority Health: 12.7%
Managed Care/Commercial: 9.6%
Self Pay & Other: 4.5%
Salaries & Employee Costs: 60.3%
Supplies & Purchased Services: 25.2%
Depreciation & Interest: 6.8%
Utilities & Other Expenses: 7.7%
Unpaid Medicare: $13.7 Million
Unpaid Medicaid: $9.9 Million
Bad Debt: $12.0 Million
Charity Care: $2.2 Million
Other Community Benefits:
Total: $41.8 Million